Company legal name
Jeane Rodriguez I/S
CVR nr. 32990215
Nordtoften 7, 2640 Hedehusene
info@jeanerodriguez.com
Tlf. 28831155
Ordering and Payment
www.jeanerodriguez.com is open 24 hours a day, so you can shop almost anytime. However,
we may have to close the webshop for maintenance. You can only make purchases when the
webshop is open and available.
You select the items you want to buy and add them to the “basket”. You can edit the contents
of the shopping cart right up until the time of ordering, and you can check the contents and the
price of the items on an ongoing basis. The price of the item will always be settled in DKK.
Any additional payments for, for example, shipping will only be calculated just before you are
ready to pay. When you are ready to order, click on “go to shopping cart”, where you enter
your name, address, email, phone number, choose the delivery method and enter your
payment information.
You can change the contents of the shopping cart right up until the confirmation of your
purchase. The purchase is confirmed by pressing the “Pay now” button. Your order is then
approved and a confirmation is sent to you by email. You can pay with Mobilepay, VISA,
MasterCard and VISA/Dankort. The amount is only withdrawn when the order leaves our
warehouse. There is no fee for payment on www.jeanerodriguez.com for orders that have
been ordered to Denmark.
All prices include VAT and other taxes. Prices are current prices, and we would like to point out
that prices are subject to change without notice.
Please note that customs duties and taxes may apply when your order is delivered abroad.
You will have to pay these costs yourself. Customs regulations vary greatly from country to
country, so please contact your local customs authorities if you are in doubt.
DELIVERY
All orders received before 12:00 on weekdays are shipped the same day. Orders received on
weekends and public holidays are always shipped the next business day. You choose how we
deliver your package. We ship packages with GLS and.
Delivery is free in Denmark when purchasing over 400DKK delivery to parcel shop
Please note that an extra day of delivery is required for Bornholm.
Depending on the country, delivery abroad will take approx. 5-10 working days. (The
standard delivery time for items shipped abroad is app. 5-10 business days).
RECEIPT OF ORDER RECEIPT AND ORDER CONFIRMATION
When you have ordered an item from us, you will receive a receipt for our receipt of your
order. A binding purchase has only been made when you have received an order
confirmation from us.
14 DAYS RIGHT OF CANCELLATION
When you shop online at www.jeanerodriguez.com you have a 14-day right of
cancellation. This means that you have 14 days to notify us that you regret the purchase
and want to return the item to us.
The right of cancellation runs from the day you received the item. If the deadline expires
on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year’s Eve, the
deadline is extended to the following business day. (Example: If the item is received on
1/6, the latest cancellation day is 15/6)
After receipt, you may only handle the items in a way that allows you to determine the
nature, properties and the way in which they function.
To exercise your right of cancellation, you must notify us of this no later than 14 days after
receiving the item. You can use the standard cancellation form below if you wish to cancel
your purchase. We are continuously updating the return form so that it is in accordance
with the applicable regulations at all times.
RETURNS
If you regret your purchase, the goods must be returned to: Nordtoften 7, 2640
Hedehusene.
Buy a return label for only 45,-, which is cheap compared to PostNord’s normal rate.
REMEMBER to get a receipt for returning the package.
When returning, you should make sure that the goods are properly packaged. You are
responsible for the package/goods until we receive it. Therefore, save the postal receipt
and any track and trace number. You can also cancel the purchase by refusing to receive
the goods. If you regret your purchase, you will of course get the amount you have paid to
us back. The amount will be transferred to the card you paid with or to your bank account
when we have received the returned goods and checked that they meet the cancellation
rules.
You must pay the costs of returning the item when you regret it and are responsible for
ensuring that the package arrives safely and undamaged at Jeane Rodriguez.
IMPORTANT: We expect you to send the goods as soon as possible after you have given
notice of withdrawal, and you must send them back no later than 14 days after you have
withdrawn. Note: We do not accept packages sent by cash on delivery, letter or package sent without delivery. You must enclose a copy of the order confirmation or other
documentation of your purchase.
Refund
When we receive the goods, we will check them, and if the goods are undamaged and
unused, you will be refunded the amount you paid to us when purchasing. The amount will
always be transferred to the same payment method that you used to pay for the purchase.
For example, if you paid by card, the purchase amount will be returned to the payment
card that you used to make the purchase.
NOTE:
You may lose your purchase amount, in whole or in part. This happens if the value of the
goods has decreased because you have actually used the goods, it has been damaged
while you were responsible for it, you have handled the goods in a way other than was
necessary for you to be able to determine the nature, properties and the way in which they
function. For example, a lost or damaged shoe box. Please note that original packaging
can constitute a significant part of the value of the goods. Jeanerodriguez.com determines
the decrease in value. As a rule, goods with lost or damaged packaging are written down
by a minimum of 20% and goods that have been used or otherwise damaged are written
down by a minimum of 80%.
Return your order in a physical warehouse store
Unfortunately, you cannot currently return your item in our physical warehouse store.
COMPLAINT
When you shop at www.jeanerodriguez.com, you have a 24-month right of complaint. This
means that you can either have the item repaired, exchanged, your money back or a
discount on the price, depending on the specific situation. It is of course a requirement that
the complaint is justified and that the defect has not arisen as a result of incorrect use of
the product or other harmful behavior.
If you discover a fault with your item when you receive it, please contact our customer
service immediately after you discover the fault. Remember to provide your order number
and describe the fault with your item and our customer service will help you with the further
process.
Should you experience defects or faults with your item after your 14-day right of return has
expired, please also contact customer service, and we will do what we can to help you.
When we have received your inquiry regarding a complaint, we typically send you a return
label so that you can send the item back to us free of charge. Therefore, always remember
to contact customer service if you experience a fault with your item.
When you return the item, please fill out and enclose the enclosed complaint form. Also
remember to always have the enclosed postal receipt stamped and signed at the post
office when you hand in the package. This is your proof that the package has been
returned to us and exempts you from liability in the event that the package does not
appear at www.jeanerodriguez.com. You must save your postal receipt until you have
received information from www.jeanerodriguez.com that your return package has been
received and processed.
TRUSTPILOT
We work with Trustpilot, which is a review site where customers and potential customers
can form an impression of what they can expect when they shop at
www.jeanerodriguez.com based on consumer reviews. We pride ourselves on constantly
improving ourselves and to do so, we need our customers’ help. 5 days after your
purchase, you will therefore receive an invitation to review us on Trustpilot. There is no
compulsion and no obligations associated with writing a review, it is simply an offer to
share your honest opinion about www.jeanerodriguez.com. Everyone who shops with us
receives the invitation and we cannot block or opt out of individual customers, this ensures
that everyone has the opportunity to honestly share their shopping experience there and
thus makes the external picture as credible and real as possible. We appreciate all reviews
we receive, and we use them internally in the company to continuously take stock of what
things we are good at and what things we should develop and improve.
LIABILITY
Jeanerodriguez.com is not responsible for any delays at the postal service.
Jeanerodriguez.com is not responsible for any consequences of the use of goods and
services on our website. Jeanerodriguez.com is subject to the laws and regulations on
product liability in Denmark and the EU that are in force at any time.
DISCLAIMER
Jeanerodriguez.com makes reservations for sold-out items, price changes and any errors.
We also point out that it may be difficult to reproduce colors correctly in images, and that
the color of the item may differ slightly from the image.
DISCOUNT CODES
Discount codes issued by www.jeanerodriguez.com are given as a percentage discount or
as a cash discount. The discount code is redeemed before payment of your order, and can
only be redeemed for online purchases and not in stores. Only one value code can be
redeemed per order.
You get the discount codes when you are a free member of the Jeane Rodriguez customer
club, and you receive the discount codes by email. Discount codes are personal and may
not be passed on. A Discount Code is valid for 60 days from the date of issue, unless
otherwise stated. After 60 days, the value of the code expires, and a new one cannot be
claimed.
If you wish to return an order where a discount code has been deducted, the value of the
discount code will not be refunded. Example: If goods are purchased for 1000 kr. and a
discount code that gives a 10% discount is redeemed (i.e. here 100 kr.), 900 kr. will be
refunded upon return. and a new discount code cannot be claimed. If a minimum amount
is stated for a discount code to be redeemed, the order value must be equal to or greater
than the minimum amount for the discount code to be redeemed.
If you have problems redeeming the discount code or questions about discount codes in
general, please contact our customer service at info@jeanerodriguez.com.
PERSONAL DATA POLICY
In order to shop at www.jeanerodriguez.com you must provide: Name, Address, Email
address, Phone/mobile number. When you shop online at jeanerodriguez.com or when
you sign up for our newsletter, we collect and store your information, with your consent, for up to 5 years. Only your name, address, email and phone number are registered. We store
this information in order to process your order as quickly as possible, but also so that the
site automatically enters your information in the future if you are a returning customer with
us. If you wish to have your information deleted after your order has been processed,
please notify us in writing at info@jeanerodriguez.com
At jeanerodriguez.com we also collect statistics on which areas of our website our users
visit using cookies. This data is not collected for the individual user. We do, however, use
data about the navigation of all our users to understand how our users as a group use
jeanerodriguez.com and, based on this, try to make the website better. We cannot see
where you come from or where you surf the Internet when you leave our site.
In addition, we collect information about which products our users, as a group, prefer. This
information is also used to improve the website. The information you share with
jeanerodriguez.com is confidential. The information is not disclosed or sold to third parties.
However, we disclose the necessary information to the carrier in order to deliver your
goods, and in the event of suspicion of fraud, we are required by law to disclose the
information to
the police. Both will be done in accordance with the personal data legislation in force at
any time.
When you shop at www.jeanerodriguez.com, your information is safe. We will never see
your credit card information, as all transactions take place through Nets, which is a third-
party payment system. We do not store customer information encrypted. We do not
transmit customer information encrypted. When you shop with us, a login is created for
your online receipts, your personal information and order information and these will not be
deleted unless you request it from us.
As a customer, you have the opportunity to gain insight into our registration of data about
you, and you can object to a registration in accordance with the rules regarding this in the
Danish Personal Data Processing Act and inquiries in this regard should be directed to
Jeane Rodriguez via e-mail info@jeanerodriguez.com . At www.jeanerodriguez.com, we
have a clear policy for processing your data to prevent any misuse of your information.
Please contact us if you would like to know more about your personal data.
What are Cookies?
A cookie is a small text file that is stored on your computer or similar in order to recognize
it. No personal information is stored in our cookies, and they cannot contain viruses.
The purpose of cookies on our website is: 1) Technical functionality, so that we can
remember your settings. 2) Traffic measurement, so that we know how many people visit
our site and which pages are visited. 3) Targeting advertising on websites other than
www.jeanerodriguez.com.
How long will cookies be used?
Cookies delete themselves after a certain number of months (may vary), but they are
renewed after each visit.
Third parties
Third-party cookies are used to create statistics on your visits to www.jeanerodriguez.com.
Here we use cookies to know which pages you visit and how long you spend on them. We
use different providers for this, e.g. Facebook and Google.
Jeanerodriguez.com uses solutions from Google for analytics and data collection. When
statistical data is sent to Google from Jeanerodriguez.com, no personally sensitive
information is sent, such as IP address, name, address, telephone number or similar.
Instead, normal traffic data is sent, such as time and which pages you are on.
How to delete or block cookies
Cookies that you have previously accepted can be easily deleted later. If you are using a
computer with a newer browser, you can delete your cookies by using the shortcut keys:
CTRL + SHIFT +Delete.
If the shortcut keys do not work, and/or you are using a MAC, you can very easily find
information on how to delete your cookies by searching on Google for Delete Cookies.
If you use multiple browsers, you must delete cookies in all of them.
HERE YOU CAN READ ABOUT YOUR RIGHTS WHEN PURCHASING ONLINE
The Danish E-commerce Foundation’s Consumer Hotline can be contacted if you need
help in connection with a purchase from an online store.
DO YOU WANT TO COMPLAIN ABOUT YOUR PURCHASE ONLINE
If you want to complain about your purchase online, please contact our customer service
at inf@jeanerodriguez.com or call 28831155 (between 9:00 and 15:00). If we are unable to
find a solution, you can file a complaint with the Danish Competition and Consumer
Authority’s Center for Complaints Resolution, Carl Jacobsens Vej 35, 2500 Valby, via
www.forbrug.dk. You can also use the European Commission’s online complaints portal,
which will mainly be relevant if you are a consumer residing outside Denmark. You can
find the complaints portal here: http://ec.europa.eu/consumers/odr/.