Payment
Jeane Rodriguez I/S accepts payments with Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard and JCB. Payment will only be debited from your account when the item is shipped.

All amounts are in DKK. Danish Kroner and is incl. VAT. For Denmark

Jeane Rodriguez I/S uses an approved payment server that encrypts all your card information with the SSL (Secure Socket Layer) protocol. This means that your information cannot be read.

Delivery
Jeane Rodriguez I/S makes deliveries every day of the week, with orders placed before 12.00

GLS Parcel Shop – Pick up yourself at the Parcel Shop – DKK 0.00

GLS Business – Delivery to a business address – DKK 0.00

GLS – Delivery to a private address – DKK 49.00

Right to complain
There is a 2-year right of claim under the Procurement Act. Our right of claim applies to defects in material and/or manufacturing.

The claim does not apply to errors or damages caused by incorrect operation of the product/service.

Jeane Rodriguez I/S will cover the return costs to a reasonable extent.

On the way back
Inquiries and complaints should be directed to:

Jeane Rodríguez I/S
Nordtoften 7,
2640 Hedehusene

Packages sent cash on delivery are not accepted.

Refund
If a refund has been agreed, please send your bank details so we can transfer the agreed amount.

Right of withdrawal
There is a full 14-day right of return on products purchased in our web store.
The period is calculated from the day you receive the order.

Return costs are at your own rexpense.

Cancellations must be reported no later than 14 days after purchase, and you must return the shipment no later than 14 days after cancellation.

The notice must be given by email to kundeservice@jeanerodriguez.com. In the message you must make it clear that you

Condition of the item when you return it:

You will only be responsible for deterioration in the value of the merchandise that is due to handling other than that necessary to determine the nature, characteristics and mode of operation of the merchandise. In other words, you can try the product in the same way as if you tried it in a physical store.

If the item has been tested in addition to what is described above, we consider it used, which means that if you cancel the purchase, you will only get back part or none of the purchase amount, depending on the commercial value of the item.

Therefore, to recover the full amount of the purchase you must do the same as in a physical store. You can try the product, but not actually use it.

Appeal Options – Overview and Links:
If you have a complaint about a product purchased from our Web Store, you can send a complaint to: info@jeanerodriguez.com

Complaint Resolution Center of the Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby